PDF file conversion restrictions

There are a few limit restrictions when converting a document to a PDF file.

1. There is a quota limit of up to 50 PDF conversions per user per day.
2. An error may occur when converting a document containing a large number of pages (for example, a file with over 100 pages) to PDF.
3. If the original document and file are encrypted, an error may occur when converting the PDF.
4. If a PDF document is included in the approval document, the PDF file may not conform to the international standard (some PDF conversion products do not meet international standards). We recommend that you select 'Convert Cover Only' when converting the PDF file to the approval document in this case.

To increase PDF conversion Quota and page capacity, you may purchase additional quota / capacity or for company enterprise use, purchase a PDF conversion server. For more information or questions on PDF conversion quotas and capacities, feel free to contact our support team.

If an error occurs when converting the PDF for any other reasons other than listed above, please contact our support team at support@collavate.com.